Return & Refund Policy

Returns & Refund Policy

At PatioPerk, we want to perk up your space—and your shopping experience. If something isn’t quite right, we’re here to help.

Order Cancellation

If you wish to cancel your PatioPerk order, please contact us within 12 hours of placing the order. We will process the cancellation free of charge.

📧 Email: support@patioperk.com

Damaged or Defective Items

In the unlikely event that your PatioPerk order arrives damaged, incorrect, or defective due to our error or carrier issues, please contact us as soon as possible for assistance.

To ensure prompt service, please:

  • Contact us within 7 days of delivery
  • Include your order number in the email subject line (e.g., #PP1234)

What We’ll Do

We may arrange replacement parts or, if necessary, a full product replacement

PatioPerk will cover all outgoing and return shipping costs for confirmed defective or damaged items

The fastest way to get help is by submitting our Warranty Request Form.

Return Handling

Partial replacements: You may be asked to recycle the damaged or defective part

Full replacements: We will issue a carrier return label or call tag to retrieve the product

Once your return is ready to ship, please provide:

  • A tracking number
  • Clear photos and/or videos of the packaged item

This helps us identify and process your return quickly. Please ensure the item is carefully packed and securely sealed, as PatioPerk is not responsible for lost or damaged return shipments.

📧 Email: support@patioperk.com

⚠️ Note: Delivery fees are non-refundable.

Returns for Personal Reasons

If for any reason you’re not completely satisfied with your PatioPerk purchase, you may request a return within 30 days of delivery.

Within 30 Days (Contiguous U.S.)

Returns are free

You may choose a replacement product or a refund

Refunds are processed after the returned item is received and inspected

After 30 Days

Returns may be subject to restocking fees, return shipping fees, or may be reasonably declined

Important Conditions for Personal-Reason Returns

Return Shipping: Customer is responsible for return shipping costs

Item Condition: Products must be unused, uninstalled, and in original packaging with all parts included

Return Scenarios

  • Unopened items: Eligible for return once shipped back to our designated warehouse
  • Opened but unassembled items: Eligible for return; a processing fee may apply to cover inspection or disposal
  • Assembled items: Returns are not supported due to potential safety risks, missing parts, or damage

If original packaging is unavailable, you may provide suitable replacement packaging or contact us for assistance.

Once shipped, please provide:

Tracking number

Photos and/or videos of the packaged item

If an item is returned in non-resellable condition, a refund adjustment may apply. Our Customer Support Team will notify you if this occurs.

Credits & Refunds

Taxes: Fully refundable

Delivery fees: Non-refundable

Refund method: Original payment method

Refunds are processed once:

Returned items are received and inspected, or

Merchandise is collected from your home (if applicable)

Please note that depending on your financial institution, refunds may take up to 10 business days to appear.

Warranty & Support

For warranty coverage, replacement procedures, or additional assistance, please refer to our Warranty Policy or contact our Customer Support Team.

📧 support@patioperk.com

We appreciate your trust in PatioPerk and are always here to help make things right.