Return & Refund Policy
Why These Policies Exist
To protect the health and safety of our customers—we do not accept returns of assembled or used products. This ensures that every product we ship is brand new, contaminant-free, and safe.
Non-Returnable Items
The following items are non-refundable and cannot be returned:
- Customized or personalized products
- Gift cards
- Free promotional items
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Returned within 7 days of delivery
Returns that do not meet these criteria will not be accepted.
Return Process
To initiate a return, please contact us at:
📧 support@patioperk.com
Please include:
- Your order number
- The reason for return
- Photos of the item, if applicable
Once approved, we will provide return instructions.
Please do not send items back without authorization.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping method.
We are not responsible for items lost or damaged in return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping fees (if any) are non-refundable.